Returns & Refunds

You can request a return within 14 days of receiving eligible items. Unopened and unused items are typically required for a refund. Delivery charges are not refundable unless required by law or where the wrong or faulty item was supplied.

Before sending an item back

  • Contact us first so we can confirm the return route and the information needed for your order.
  • Use a traceable courier or postal service when returning goods.
  • Keep proof of postage until the return has been received and processed.

Faulty, damaged, missing, or incorrect items

If an item arrives damaged, faulty, missing, or incorrect, contact us as soon as possible after delivery and include your order number plus clear photos where relevant.

Refund processing

Once a return is received and checked, eligible refunds are processed back to the original payment method. Processing times can vary depending on the payment provider.

Support details

Need help with a return or refund?

Use the current support details below if you need help with an order, return, policy question, or course query.